At Cellular Sales, we are committed to ensuring complete customer satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free Refund Policy to ensure your experience is as smooth as possible.
Eligibility for Refund
Refund requests will be processed under the following conditions:
Return Period:
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Refund requests can be made within 7 days from the date of delivery.
Condition of Product:
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The product must be unused, unwashed, and in resalable condition.
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The product must include all original packaging, tags, labels, and accessories.
Non-Eligibility:
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The following situations are not eligible for a refund:
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Physical Damage: Products that have been damaged (including screen damage, body damage, or any other physical damage).
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No Original Packaging: Products returned without the original packaging, including tags, labels, or accessories.
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Tampered Serial Numbers: If the product’s serial number or motherboard seal has been tampered with.
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Late Requests: Refund requests made after 7 days of receiving the product.
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Water Damage: Products that have water or liquid damage.
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Products Purchased on Sale/Promotions: Refunds may not be applicable for certain promotional or discounted products (as stated in product details).
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Under What Conditions Can I Request a Refund?
Refunds can be requested under the following circumstances:
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Wrong Product: The product delivered does not match the order (wrong color, size, style, model, etc.).
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Defective Product: The product has a manufacturing defect or is non-functional.
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Damaged Product: The product was physically damaged during shipping (provided that proof of damage during unboxing is submitted).
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Missing Parts or Quantity: The product or parts of the product are missing.
Important Note:
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In case of damaged products or missing items, the refund request should be submitted within 48 hours of delivery.
Refund Process
Request Submission:
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To initiate a refund request, log into your Cellular Sales account and visit the ‘My Orders’ section. You may also reach out to our customer support team at support@cellularsales.com or call us at [Phone Number] for assistance.
Assessment of Request:
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Our customer support team will review your refund request and determine if it meets the eligibility criteria. If your request is approved, we will guide you through the return and refund process.
Product Return:
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Once your refund request is approved, please return the product to us in its original condition, including all accessories and packaging. The product will be inspected to verify your claim.
Refund Dispatch:
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Once we receive the returned product and verify the condition, we will process your refund. Refunds will be credited to the original payment method used at checkout.
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Please note that the refund may take 7-10 business days to reflect in your account, depending on your bank or payment service provider.
Shipping Charges
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Cellular Sales will cover the return shipping costs in cases where the product is defective, damaged, or does not match the description of the product as described on the website.
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If the refund request is made for reasons other than product defects or errors on our part (e.g., customer change of mind), the customer may be responsible for return shipping fees.
How to Request a Refund
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Login: Log into your Cellular Sales account and visit the ‘My Orders’ section.
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Select the Order: Locate the order you wish to request a refund for and click on the ‘Request Refund’ option.
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Provide Details: Fill out the necessary information and select the reason for your refund request.
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Contact Support: Alternatively, you can contact our customer support team via email at support@cellularsales.com or call [Phone Number]. Our team will verify your issue and assist you in processing the refund.
General Terms & Conditions
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Inspection Upon Return: All returned products will be carefully inspected to ensure they meet the criteria for a refund:
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Correct Product: IMEI number, serial numbers, and other identifying details will be verified against our records.
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Undamaged Condition: The product should be free of any damage, scratches, or tampering.
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Complete Accessories: All accessories, original packaging, and any additional items should be returned with the product.
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Pre-Booking & Prepaid Orders: The pre-booking amount is non-refundable if the order is canceled after shipment. However, if the order is canceled before shipment, the pre-booking amount will be refunded.
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Product Warranty: All products sold by Cellular Sales come with a limited warranty as specified on the product page or warranty card. Warranty claims should be made by contacting our customer support team.
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Customer Responsibility: It is the customer’s responsibility to report any issues with the product within 48 hours of delivery to ensure a smooth refund process. For damaged products, customers must provide video proof of unboxing.
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Policy Amendments: Cellular Sales reserves the right to amend or update the Refund Policy at any time. Customers are encouraged to review the policy periodically.
Legal Disclaimer
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Damaged Products: In cases of physical damage, customers must provide video proof of unboxing to help our support team assess the issue accurately.
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Stock Availability: Cellular Sales does not guarantee the availability of products at all times. If a refund request is approved and the requested product is out of stock, customers will be informed and may be offered an alternative option or refund.
By purchasing from Cellular Sales, you agree to these terms and conditions. For any questions or further assistance, feel free to contact our customer support team.
End of Refund Policy
