Last Updated: 04-02-2025
Thank you for choosing Cellular Sales for your mobile phone needs. This Shipping and Returns Policy outlines the terms for processing your purchase, handling returns, and issuing refunds. Please carefully review the conditions to ensure a smooth experience.
1. Shipping and Delivery
We aim to process and ship all orders as quickly as possible. Please find the relevant details regarding shipping below:
Shipping Timeframes
Orders are typically shipped within 7 working days business days after receiving payment confirmation.
Delivery times may vary depending on your location. Estimated shipping times are provided at checkout.
We do not ship to P.O. Boxes; please provide a physical address for delivery.
You will receive an email with tracking details once your product has been shipped.
Shipping Fees
Shipping charges are calculated based on the delivery location and the size of your order. All applicable shipping fees will be displayed at checkout.
Free shipping may be available for certain promotions. Please check for any ongoing offers.
2. Order Processing and Shipping Confirmation
Upon completing your purchase, your order will be processed and shipped as soon as possible. You will receive an email with a confirmation of shipment, including your tracking number. This will allow you to track the progress of your package online.
Order Modifications
Please review your order carefully before finalizing your purchase. Once your order has been processed and shipped, we cannot make changes or cancel it.
3. Returns, Replacements, and Refunds
We understand that sometimes you may need to return an item. Our goal is to make the return and refund process as simple as possible. Please review the following conditions:
Returns Eligibility
You can request a return for eligible products within [X] days from the date of delivery.
To initiate a return, the product must be unused and in the same condition as it was received, including all original accessories and packaging.
If the product is defective or damaged during shipping, please contact us immediately so we can resolve the issue.
The pre-booking amount paid is non-refundable if you refuse the purchase upon delivery. However, the pre-booking amount will be refunded if the order is canceled before shipment.
How to Request a Return
To request a return, please visit the ‘My Orders’ section of your Cellular Sales account or contact our Customer Support.
Once the return is confirmed, our field executive will arrange for the pickup of the product.
Return Conditions
For refurbished phones, any specific damage conditions or restrictions will be mentioned on the individual product page.
The product must be returned along with any accessories it came with.
Refunds
Refunds for eligible returns will be processed after the returned product has been received and inspected by the seller.
Refunds are credited to the original payment method, and this process can take 7-10 business days depending on your payment method and bank.
Replacement
If you have requested a replacement, the replacement process will begin once the original item has been picked up. You will receive an email and SMS notification with details about the replacement process.
Refund Eligibility
Refunds will be issued if the product is returned for any of the following reasons:
Mismatch between the received product and the ordered product
Functional defect in the product
Unavailability of a replacement or failure to avail a replacement
The grade of the phone delivered does not match the grade mentioned on the website.
4. Warranty Policy
All products sold by Cellular Sales come with a [X]-month limited warranty, which covers defects in materials and workmanship under normal use. Warranty claims should be logged by contacting our customer support team.
If you experience any issues with your product after the return period, please reach out to our support team for warranty assistance.
5. Tracking and Order Status
You can check the status of your purchase, return, or replacement by logging into your Cellular Sales account and visiting the ‘My Orders’ section.
For real-time updates on your order status, visit the tracking link provided in your order confirmation email.
If you need assistance, feel free to contact our customer support team via email or phone.
6. Delivery Issues and Missing Packages
If you have not received your package within the estimated delivery time or suspect an issue with the delivery:
Please first check your tracking number for any updates.
If the tracking shows that the item has been delivered but you haven’t received it, please contact our support team immediately. We will work with the carrier to investigate the issue.
7. Canceling Orders
You can cancel your order at any time before shipment. Once your order has shipped, cancellation is no longer possible.
If you cancel your order before it ships, you will receive a full refund, including any applicable shipping fees.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [X] days of receiving the product. You may be eligible for a return, replacement, or refund based on the issue’s nature.
Please provide photos or videos of the damaged or defective product when contacting us for faster resolution.
9. Pre-Booking/Prepaid Orders
If you’ve placed a Pre-Booking/Prepaid order, the refunded amount will be credited to your bank account. Ensure your bank details are updated with our support team when requesting a refund. If your order is canceled before shipment, your pre-booking amount will be refunded.
10. Contacting Customer Support
For any issues related to shipping, returns, refunds, or other inquiries, you can reach out to our customer support team:
Cellular Sales
Email: [support@cellularsales.com]
Phone: [Phone Number]
Website: [www.cellularsales.com]
We value your satisfaction and are committed to providing an excellent shopping experience. If you have any questions or need further assistance, don’t hesitate to reach out to us!
End of Shipping and Returns Policy
